Cancellation and Refund Policy
Thank you for choosing Biogiri. We are committed to ensuring the best quality and customer satisfaction. Please read our cancellation and refund policy carefully before making a purchase.
Cancellation Policy
• Once an order is placed, it cannot be canceled as our products are prepared and shipped promptly to maintain freshness and quality.
Refund Policy
• No Refund Policy: We do not offer refunds for unopened, undamaged, or intact products.
• Refund for Damaged or Opened Products: If you receive a product that is damaged, has broken packaging, or has been opened, you may apply for a refund. Refund requests must meet the following criteria:
• The refund request must be initiated within 3 days of receiving the product.
• Verification will be conducted to confirm the claim’s validity. Only genuine cases will be considered for a refund.
Process for Refunds
1. Email us at biogiriofficial@gmail.com within 3 days of receiving the product, mentioning your order details and providing clear photographs of the issue.
2. Our team will review your request and verify the claim.
3. If approved, the refund will be processed and credited to your account within 8-10 days.
For any further queries or support, please reach out to our customer care team.
Note: We reserve the right to reject any refund claim that does not meet the above criteria.